Delete in the app
- Open Youniquely and sign in.
- Tap You.
- Tap Privacy and data.
- Tap Delete account.
- Confirm. You’re signed out on all your devices.
If you subscribe to Premium, cancel in your App Store or Google Play subscription settings too. Deleting your account doesn’t stop the store from charging you.
Request deletion without the app
No longer have the app? Send a request here, or email help@youniquely.com from the address on your account with the subject “Delete my account”. If the address is on the waitlist, it’s removed straight away.
What gets deleted
- Your account, profile and sign-in details
- Your closet items, photos, videos and cut-outs
- Saved outfits, wear logs, plans and packing lists
- Your avatar, the photos used to make it, and all AI try-on previews
- Stylist conversations
- Your wishlist
- Posts, polls and anything you shared with friends
What we may keep, and for how long
- Purchase and billing records the law requires us to keep, for 7 years.
- Copies in encrypted backups, which are overwritten within 90 days.
- Anonymized usage statistics that can’t be linked back to you.
- Records needed to resolve a dispute or legal claim, until it’s resolved.
How long it takes
Deletion starts as soon as you confirm. Your data is removed from our live systems within 30 days and from backups within 90 days. We email you when it’s done.
Delete only some of your data
You don’t have to close your account to remove things:
- An item: Closet → the item → Delete item.
- Your avatar and its photos: You → Try-on → Delete avatar. Your previews are deleted with it.
- A try-on preview or outfit: open it → More → Delete.
- Location or calendar: You → Privacy and data → turn off Location or Calendar.
- A post or poll: open it → More → Delete.
Read the privacy policy for more about how we handle your data.